Twickenham Cleaners Privacy Policy
This Privacy Policy explains how Twickenham Cleaners collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Twickenham Cleaners and to all Twickenham Cleaners customers in our operating area.
Who We Are
Twickenham Cleaners is a cleaning service provider operating in the Twickenham area and surrounding locations. We act as the data controller in relation to the personal data we collect and process about you as a customer or potential customer. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We only collect personal data that is necessary for the provision and administration of our cleaning services. The types of personal data we may collect include:
Identification and contact details such as name, postal address, service address, and billing address. Contact information such as email address and any communication channels you choose to use to contact us. Service details such as preferred days and times for cleaning, property access instructions where necessary, and information about the type of cleaning required. Transaction and billing information such as records of services booked, dates of services, amounts charged, and payment status. Communication records such as enquiries, complaints, feedback, and any correspondence you send to us or that we send to you. Website and usage information such as basic technical data and interaction data when you visit our website, to the extent necessary for security, troubleshooting, and service improvement.
We do not intentionally collect special category data such as health, religious, or biometric information. We also do not knowingly collect personal data from children in connection with our services.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quotation, make a booking, communicate with our staff, or otherwise interact with us. This can be in person, by phone, or through online forms or messaging tools that you choose to use.
We may also receive personal data indirectly from third parties acting on your behalf, for example where a landlord, property manager, or family member arranges cleaning services for your property. In such cases, we will process your data in accordance with this Privacy Policy and applicable data protection laws.
Purposes and Lawful Bases for Processing
We only process your personal data where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases.
Performance of a contract. We process your personal data to provide our cleaning services, respond to booking enquiries, issue invoices, take payment, and manage your customer account. This processing is necessary to enter into and perform the contract between you and Twickenham Cleaners.
Legitimate interests. We may process your personal data for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Examples include managing and improving our services, training staff, keeping appropriate business records, preventing fraud and misuse of our services, and ensuring the security of our systems and operations.
Legal obligations. We may process and retain certain personal data to comply with legal and regulatory obligations, including tax and accounting requirements and responding to lawful requests from public authorities.
Consent. In limited circumstances, we may rely on your consent, for example where we send you certain types of marketing communications not covered by legitimate interests. Where we rely on consent, you can withdraw it at any time by contacting us or using any unsubscribe options provided in the communication.
How We Use Your Personal Data
We may use your personal data for the following purposes.
To provide and manage cleaning services at your property, including arranging appointments, accessing the premises as agreed, and tailoring our service to your needs. To communicate with you regarding enquiries, bookings, changes to services, service reminders, or issues that arise in relation to your property. To issue quotations, invoices, payment reminders, and receipts, and to manage any refunds or disputes relating to our services. To maintain internal records for business planning, reporting, and quality assurance. To improve our services, for example by reviewing feedback and resolving complaints. To maintain the safety and security of our staff, customers, and property, and to prevent or detect unlawful or fraudulent activity. To comply with legal and regulatory requirements applicable to our business.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged to support the delivery of our services and must process your data only in accordance with our instructions and applicable data protection laws.
Examples of such processors may include providers of scheduling or booking software used to manage appointments, payment processing services that handle card or electronic payments, and information technology and cloud service providers that host our systems and store our data securely.
We may also share personal data with professional advisers such as accountants where this is necessary for our legitimate interests and legal obligations, and with public authorities or law enforcement agencies where we are required to do so by law or to protect our rights, property, staff, or customers.
International Transfers
Where we use service providers located outside the United Kingdom, or where data is stored on servers located abroad, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of data transfer mechanisms that are recognised under data protection law as providing an adequate level of protection.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements.
In general, we retain customer records, booking information, and related financial records for the duration of your relationship with Twickenham Cleaners and for a period afterwards in line with statutory limitation periods and tax and accounting rules. Communication records and service notes may be kept for a reasonable period to handle queries and improve our services.
When personal data is no longer required for the purposes for which it was collected, we will delete it or anonymise it so that you are no longer identifiable.
Your Data Protection Rights
Under data protection law, you have several rights in relation to your personal data. These rights apply to all Twickenham Cleaners customers in our service area, subject to certain legal limitations and exemptions.
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how we use it.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data. This right is subject to our need to retain certain data to comply with legal obligations or to establish, exercise, or defend legal claims.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to data portability. Where processing is based on consent or the performance of a contract and is carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds to continue or we need to do so for legal claims. You also have the right to object at any time to the use of your personal data for direct marketing.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Measures may include access controls, staff training, secure storage solutions, and regular review of our security arrangements. While we strive to protect your data, no system can be completely secure and you should take care when sharing personal data with us.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. The latest version will apply to the processing of your personal data. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.